The CTAO Central Organisation is seeking a Junior IT Support and Modern Workplace Assistant to provide technical support and workplace technology solutions to a rapidly growing workforce tasked with building the world’s largest and most powerful gamma-ray observatory.

Your key responsibilities:

• Provide first-level technical support to end-users, both in person and remotely, troubleshooting hardware and software issues.
• Assist in the setup, configuration, and maintenance of IT equipment such as computers, printers, and mobile devices.
• Manage user accounts, permissions, and access controls using Active Directory.
• Support the deployment and administration of Microsoft 365 and other cloud-based applications.
• Maintain an inventory of IT assets and ensure proper documentation of technical processes and solutions.
• Assist with the implementation and support of modern workplace technologies, including collaboration tools and remote work solutions.
• Participate in IT projects and initiatives, providing technical input and support as needed.

Your skills and qualifications:

• A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Endpoint Administrator Associate or similar certifications are plus.
•  1-2 years of experience in IT support or a related field.
• Demonstrable commitment to learning and development, such as participation in relevant courses, certifications, or other educational activities.
• Good understanding of computer hardware, software, and network systems.
• At ease with supporting both Windows and macOS operating systems.
• Knowledge of Microsoft 365 cloud offering and its various applications.
• Knowledge of Active Directory, Microsoft Exchange, Authentication Protocols, PowerShell
• Basic networking knowledge, including TCP/IP, DNS, DHCP, SSH, SFTP, RDP, email protocols
• Strong problem-solving skills.
• Excellent English communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to providing high-quality service.
• Willingness to learn and adapt to new technologies and processes.

You’ll be reporting to: IT Officer

Your duty station: Bologna, Italy

What we offer:

• Competitive salary and benefits package, with the salary determined based on the candidate’s experience and ability.
• Opportunities for professional growth and development.
• Flexible working hours and partial remote work options.

How to apply:

Please apply on BambooHR: https://ctao.bamboohr.com/careers/27

Deadline for applications: October 13, 2024

For more information about the CTAO please visit www.ctao.org.  For more information on the advertised position please contact ctao-hr@cta-observatory.org

For this job posting we would like to encourage people that comply with the Italian law 68/99 to send us their applications.

Applications are accepted and evaluated without distinction on any grounds of gender, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, gender identity, property, birth, disability, age or sexual orientation.